CUSTOMER SUPPORT
CVIT Service will be limited on August 18, 2025. For support, please send an email to support@cvit.com. CVIT offers two options for customer support: GotoAssist and Microsoft Teams. If you do not have access to either of these options, please email us. Include your SiteID and a call back phone number. Use of the logos for GotoAssist and Teams is not an endorsement of CVIT by Microsoft or LogMeIn.
ZoHo is a cloud based remote support software that enables CVIT's technicians to provide secure remote access and support to customers' computers, regardless of their location. Please include your client ID with your issue so that we can assist your better.
Microsoft Teams is a meeting application that allows screen sharing, video, audio and chat. This application is accepted by most hospital security teams. When submitting a request for support through this portal, complete the request and then go to year email for the Teams invitation.
GotoAssist is a cloud based service that allows CVIT service engineers to directly connect with your workstation to provide immediate support. When connecting to GotoAssist remember to provid e Full Keyboard and Mouse control for the best results. If a connnection fails to complete, consider using the ZoHo portal or Teams.
NOTICE: On September 27th 2025, GotoAssist will no longer be used by CVIT as a service platform, we recommend using ZoHo Assist or Microsoft Teams as alternatives.
​
​
​